FREQUENTLY ASKED QUESTION

GENERAL QUERIES

How long does it take to receive my order?

Orders are processed within 1-2 business days and shipped via mail. The delivery time varies from 5-10 business days depending on your location.

How long does it take to receive my order?

After sending, you will receive an email with the tracking code. Use it on the postal service's website to track your delivery.

Do you do international shipping?

Yes, we ship to several countries. The costs and delivery times for international shipping are calculated automatically at checkout.

No results found....

Products

How to choose the right size?

Please refer to our size chart available on the page of each product. If you have any questions, please contact us.

Do the products have a warranty?

All our products come with a warranty against manufacturing defects. The period varies according to the type of product.

No results found....

Returns and Exchanges

What is the return policy?

You have 30 days to return unused products in their original packaging. The return shipping costs are the customer's responsibility.

How do I exchange a product?

Contact us via email or chat to start the exchange process. We will evaluate each case individually.

No results found....

Payments

What payment methods do you accept?

We accept credit cards, debit cards, PayPal, and installment payments via Shop Pay. All payments are processed securely.

Can I pay for my purchase in installments?

Yes! We offer interest-free installment payments on credit cards and also through Shop Pay Installments.

No results found....

  • Product mockup
    DESIGNS INTERNOS

    At Deep Walk, every detail is thought out internally, from the concept to the final piece. Our team creates exclusive designs, developed to provide the perfect balance between style, comfort, and quality.

  • Product mockup
    PREMIUM MATERIALS

    At Deep Walk, we believe that quality starts with the choice of materials. We work only with selected fabrics that offer durability, comfort, and a sophisticated touch.

  • faz proficonal um hoodie
    COMFORTABLE ADJUSTMENT

    More than just dressing well, Deep Walk dresses you with freedom. Our pieces are carefully shaped to offer a perfect fit, following the movement of the body without squeezing or limiting.